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Fandango - wasting the opportunity

Started by Shripriya · 8 months ago

I love Fandango’s core service. Buying tickets is simple, elegant and most importantly it works.
But Fandango probably realized recently that it has all this wonderful data that it could use. For example, it shows me all the films I’ve ever watched. Great — ... Continue reading »

7 comments

  • Bet you anything they tried to do this on the cheap by outsourcing it to some other service and that other service is now down.
  • just curious if you actually let fandango have piece of your mind! considering it probably took you about 10-12 minutes for a blog post about this - perhaps a minute to let them know that they are screwing up would be in order, and even more important - that they could lose your business over this!

    maybe they will offer you the 100$ reward as compensation - and you won't even have to bother writing the review :)
  • I've never really used Fandango to buy movie tickets--the theaters around my area generally have automated machines to purchase the tickets, and I avoid going at crowded/peak times. Their accurate listing of show times is convenient, though.
  • First an update - today, the link is live - amazing!

    @ Jeffrey - I bet you are right. The service provider finally got their act together.

    @ Aditya - Great point. I did let them know. The process of filing a complaint was incredibly painful. They asked for more information and I tried to post the link (to the page and to the image) in the form, but it would not accept a URL. Aargh... They should stick to what they do best...

    @ Vi - Yes, the core service works well, I've found. I'll plan on just sticking to that.
  • I actually do work at Fandango, and don't know what the technical problem was in your particular case, but we do our own ratings / reviews and have generally had good feedback...in just a few months we many thousands of ratings on current movies. Sorry if there was a technical glitch on that one movie, hopefully it won't happen againn. We do appreciate the feedback!
  • Hey Fandango Maven, thanks for the comment. I am glad that the system is working again. One recommendation - for your customer service follow-up page, please allow urls to be provided. I wanted to send the CS people a link to this page and couldn't do it.

    That said, I will definitely continue using Fandango's core service and will try out the reviews one more time before I make up my mind :)

    Appreciate your following up here.
  • I'll forward your comment to them....

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