Bet you anything they tried to do this on the cheap by outsourcing it to some other service and that other service is now down.
Aditya
· 2 years ago
just curious if you actually let fandango have piece of your mind! considering it probably took you about 10-12 minutes for a blog post about this - perhaps a minute to let them know that they are screwing up would be in order, and even more important - that they could lose your business over this!
maybe they will offer you the 100$ reward as compensation - and you won't even have to bother writing the review :)
Guest
· 2 years ago
I've never really used Fandango to buy movie tickets--the theaters around my area generally have automated machines to purchase the tickets, and I avoid going at crowded/peak times. Their accurate listing of show times is convenient, though.
Shripriya
· 2 years ago
First an update - today, the link is live - amazing!
@ Jeffrey - I bet you are right. The service provider finally got their act together.
@ Aditya - Great point. I did let them know. The process of filing a complaint was incredibly painful. They asked for more information and I tried to post the link (to the page and to the image) in the form, but it would not accept a URL. Aargh... They should stick to what they do best...
@ Vi - Yes, the core service works well, I've found. I'll plan on just sticking to that.
Fandango maven
· 2 years ago
I actually do work at Fandango, and don't know what the technical problem was in your particular case, but we do our own ratings / reviews and have generally had good feedback...in just a few months we many thousands of ratings on current movies. Sorry if there was a technical glitch on that one movie, hopefully it won't happen againn. We do appreciate the feedback!
Shripriya
· 2 years ago
Hey Fandango Maven, thanks for the comment. I am glad that the system is working again. One recommendation - for your customer service follow-up page, please allow urls to be provided. I wanted to send the CS people a link to this page and couldn't do it.
That said, I will definitely continue using Fandango's core service and will try out the reviews one more time before I make up my mind :)
All Comments
maybe they will offer you the 100$ reward as compensation - and you won't even have to bother writing the review :)
@ Jeffrey - I bet you are right. The service provider finally got their act together.
@ Aditya - Great point. I did let them know. The process of filing a complaint was incredibly painful. They asked for more information and I tried to post the link (to the page and to the image) in the form, but it would not accept a URL. Aargh... They should stick to what they do best...
@ Vi - Yes, the core service works well, I've found. I'll plan on just sticking to that.
That said, I will definitely continue using Fandango's core service and will try out the reviews one more time before I make up my mind :)
Appreciate your following up here.